Front Office Manager

The Front Office Manager is responsible for creating a welcoming, relaxed, and memorable experience for every guest from the moment they arrive. This role leads the Front Office team with a strong commitment to genuine hospitality, anticipating guest needs, responding promptly, and ensuring every interaction reflects the Margaritaville experience.

The Front Office Manager ensures all team members, including new hires, are properly trained and equipped to deliver our service standards while creating an environment where team members feel empowered to take care of our guests and make their stay a little more memorable.

This position is responsible for achieving or exceeding departmental financial goals while maintaining the highest standards of guest service. The Front Office Manager will prepare and manage the annual departmental budget in alignment with the hotel’s overall operating plan.

As a leader, the Front Office Manager plays an important role in building a talented, engaged, and motivated team. Responsibilities include recruiting and selecting team members, leading orientation and training, providing ongoing coaching and feedback, conducting performance reviews, recognizing great work, and creating opportunities for team members to grow and succeed.

At the heart of it all, this role is about leading the Front Office team in delivering exceptional Margaritaville hospitality—creating good vibes, memorable moments, and experiences that keep our guests coming back. 🌴🌊