Room Attendant

At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. Housekeepers ensure are responsible for general cleaning and maintenance duties, which may include: vacuuming, dusting, item washing, trash collecting and proper sorting. The housekeeping staff ensures guests can leave their daily responsibilities at home.

Hiring immediately with full-time, part-time, and flexible scheduling  

Join our Pack:   

•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives   

•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

Benefits:   

• Medical, Dental, and Vision insurance   
• Health savings account   
• Telehealth resources   
• Life insurance   
• 401K with employer match   
• Paid vacation time off   
• Paid parental leave   

Essential Duties & Responsibilities

• Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios
• Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
• Maintains a stocked, organized, and clean cart with sufficient supplies
• Reports maintenance issues through appropriate channels for resolution
• Documents and secures lost and found items
• Communicates with guest on a professional and friendly manner
• Keeps supplies ready by restocking housekeeping cart at end of shift
• Assists House Attendant, including delivering guest requests and pick up of used guest items
• Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms
• Reports hazardous conditions in work area or equipment to supervisor

Required Qualifications & Skills

• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Prior experience in housekeeping including; sanitation, laundry operations, and/or guest services
• Excellent customer service and oral communication skills
• Previous housekeeping or general cleaning experience

Physical Requirements

• Able to lift up to 30 lbs.
• Able to push/pull up to 100 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time
• Able to work with chemicals according to directions